Welcome to Hello Slippers! Here are some frequently asked questions on shipping and order tracking that you might find useful.

What currency are the prices quoted in?

All prices are quoted in USD. Please note that if you are not based in the US, your bank may do a currency conversion for your purchase.

How long does shipping take?

We provide tracked express shipping worldwide. Shipping takes approximately 7-14 days depending on your location. Due to the Covid-19 situation, it may take longer.

への配送 アメリカ合衆国(except HI, AK, GU, PR)Canada, Australia, New Zealand,UK, Germany, France, Italy, Ireland, Spain, and Poland: 7-14 days (tracked international shipping).Itemsnot delivered after 45 days will be refunded.

への配送アメリカ合衆国(HI, AK, GU, PR) andother countries and areas: 21-60 days (tracked international shipping).Itemsnot delivered after 90 days will be refunded.

Shipments to the USA are handled by USPS or UPS, while items going to UK and Canada are handled by Royal Mail and Canada Post respectively. Items going to France are handled by La Poste, while items going to Australia are handled by Australian Post.

*When you place an order with us, you will receive an email confirming your purchase and another email with the tracking ID for you to track your order in real time as it speeds through the delivery network.

How do I track my items with my country’s local delivery courier?

We provide an international tracking number and local last mile tracking number if you wish to track your item with your country’s local postal service to see estimated delivery dates once your item has arrived in your country.

Please use your last mile tracking numberif you wish to track your package with your country’s local postal service (e.g., USPS, Canada Post, Australia Post) Enter your last mile tracking number in your country’s local delivery tracking service to see the status of your item. Please allow a few days for your last mile tracking number to be generated – in most cases, the last mile tracking number will start to show an estimated delivery date once your item is in transit within your country.

What happens if I don’t receive my order?

Under our 返金について, we will issue a refund for your item that does not arrive after 45 days (or 90 daysdepending on your location) from the order date. Please be assured that we will do our best to ensure that you receive your item on time, but factors outside our control (i.e., customs clearance, protests, pandemic lockdowns) may cause delays. We seek your kind understanding during this period.

Why don’t I see any tracking information?

Please give at least 3-5 days for the tracking information to be updated on the logistics side and be displayed. Do note that the tracking link provided in the email may take time to fully load as the tracking number needs to be tracked across different logistics networks for your country. If you are still not able to see any tracking information, please contact us.

Where do you ship to?

We ship to most countries worldwide including USA, Canada, UK, Germany, France, Italy, Netherlands, Australia and most of Southeast Asia.

Do I have to pay for custom fees or VAT? (only applicable for EU customers)

In view of the new EU VAT regulations that came into force on 1 July 2021, Hello Slippers will be temporarily absorbing the VAT costs for shipments to the EU while we implement new measures to collect VAT from our customers. Currently, we are paying VAT through our logistics company IOSS number and this will be displayed on incoming packages to the EU (excluding the UK). As such, customers shipping to the EU should have their packages clearing customs without the need for additional VAT payment, as we will be absorbing VAT on their behalf.
















PayPal、MasterCard、Visa、American Express、およびほとんどのクレジットカードを受け入れます。すべての支払いは安全であり、暗号化によって保護されており、カードの詳細は保存されません。


買い手の保護と払い戻しポリシーに従って、アイテムを受け取らない場合、またはアイテムが記載されていない場合は、払い戻しを発行します。配達ハンドリングのためにアイテムが破損している場合、損傷したアイテムを追加料金をかけずに置き換えます。私たちの条件を読んでください ここで払い戻しポリシー.


あなたからの御一報をお待ちしています!ご注文のサポートが必要な場合は、お気軽に お問い合わせ あなたの注文番号で、またはで私たちに連絡してください hello@helloslippers.com

私たちのフル 利用規約 ここで入手できます.